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Contact Petal Sprint Support

Found a bug, have an idea, or just want to say hello? Send us a message and a real person will get back to you.

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Support Email

[email protected]

We aim to reply within 2 business days.

Developer

Bryce Grill LLC

Creators of cozy, colorful Android games.

Support Hours

Monday to Friday

Messages sent on weekends are answered the next business day.

What to include in your message

The more detail you share, the faster we can help.

Your device model and Android version.
The game version, shown at the bottom of the Guide page.
What you were doing when the problem happened.
A screenshot, if you can attach one.

Frequently Asked Questions

Quick answers to the questions we hear most.

What is Petal Sprint?

Petal Sprint is a cute, pink-themed snake adventure for Android. Collect berries, chase fleeting blossoms, build a streak, and unlock outfits for your little snake along the way.

Is the game free to play?

Yes. Every game mode is free. The in-game shop uses petals that you earn by playing. There are no real-money purchases in the game.

Do I need to create an account?

No. There is no sign-in. Just install the game and start playing.

How do I control the snake?

Swipe anywhere on the board to turn, or tap the arrow buttons below the board.

Press and hold the Zoom button to move faster and score 50% more on berries. Tap the pause button at the top at any time.

What are the three game modes?

Cozy Garden: a relaxed run with wraparound edges and no timer.

Berry Picnic: a 90-second dash with solid edges and bushes.

Daily Bloom: a fresh garden every day with a goal of 240 points for a bonus reward.

How do I earn petals?

You earn petals at the end of every run, based on your score, berries, and blossoms. You can also claim extra petals by finishing tasks on the Tasks page and by completing the Daily Bloom goal.

What do the helpers in the shop do?

Bubble Shield: saves you from one crash during a run.

Bloom Charm: keeps blossoms on the board longer for one run.

Turn a helper on from the home screen before you start a run.

Why did my progress disappear?

Your progress is saved on your device. It can be removed if you clear the app's storage, uninstall the game, or use the reset button on the Guide page.

Because there are no accounts, we are not able to restore progress that has been deleted from a device.

The game paused by itself. Is that a bug?

No. The game pauses automatically when you switch apps, lock your screen, or receive a call, so you never lose a run by accident. Return to the game and tap Keep Wiggling to continue.

The game feels slow or laggy. What can I try?

Close other apps, restart the game, and make sure your Android system and Google Play services are up to date. If the problem continues, email us with your device model and Android version.

How do I uninstall the game?

Open the Google Play Store, search for Petal Sprint, and tap Uninstall. You can also press and hold the app icon on your home screen and choose Uninstall.

I found a bug. How do I report it?

Please email us at [email protected] with the details listed above. Screenshots are very welcome.

How is my data used?

Please read our Privacy Policy for full details on what information is handled and how.

Can I suggest a new feature?

Absolutely. New outfits, gardens, and ideas often come from players. Send your suggestion to our support email with the subject line "Idea".

Please note: We will never ask for your password or payment details by email. If you receive a message that claims to be from us and asks for them, please do not reply.

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